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Care Team Spotlight: Susan Kim, Diabetes Nurse Practitioner (NP)

Susan grew up in Fairfield, Connecticut. She was initially interested in forensic science and research; however, after spending time in a UConn laboratory before graduating with a degree in Molecular and Cell Biology, she realized that working in a lab was not what she ultimately wanted to do. She decided to pursue a career in which she can interact with and help people. Susan enrolled and was accepted into the inaugural class of a new accelerated nursing program at UConn, which provided graduates with an opportunity to work towards becoming a Registered Nurse (RN). Upon completing her training, she spent two years working as a floor nurse at a hospital in Bridgeport, CT, which provided valuable experience.

She continued her education at Boston College, earning a Master of Science in Nursing with a specialty in Family Nurse Practitioner. In 2012, Susan was hired at a primary care practice in Lowell, MA, where she worked as an NP for over eight years.

Interested in concentrating on a specific medical specialty, she chose diabetes. Type 2 diabetes was common among the patients she treated as a general practitioner. Like most people, Susan has family members living with type 2 diabetes, including her father.

“Everyone is affected by diabetes, whether personally or a loved one,” she said. “The mission statement of the Diabetes Center of Excellence at UMass Memorial appealed to me.” It reads: Develop a team approach to diabetes care, both for the individual patient and our entire population with diabetes, to improve patient outcomes, including patient & primary care physician satisfaction

Benefits of a Diabetes Specialty Clinic

"Working in general practice, we dealt with many different problems on a surface level, and it was only possible to accomplish so much during a visit. A diabetes specialty clinic allows me to delve deeper with each person. In addition to helping people manage their blood sugar levels, we address lifestyle modifications, mental health, and other issues associated with diabetes care. I get to know my patients better and can help on a deeper level with the many complications associated with diabetes."

Most Rewarding Part of the Job

"Seeing the reactions when people get a good result. I always let them know that improved numbers are a result of their hard work and dedication, achieved by following the plan we agreed upon. It’s rewarding to see people take control of diabetes instead of it controlling them. I love it when people make the necessary changes recommended by the care team, resulting in them feeling better, having more energy, and even coming off type 2 diabetes medications."

Challenges & Frustrations of Treating Diabetes

"Medication and treatment options are often based on the health insurance benefits of the person being treated. We must provide the best possible course of action within their allowable coverage. It's often frustrating when insurance decisions and high prices of medication and insulin restrict people."

Some people cannot afford medications, so they don’t fill prescriptions. By not following their treatment plan and taking prescribed medications and/or insulin, their blood glucose levels remain out of target range. Susan wants to let people know that neglecting diabetes often leads to serious health complications, including heart disease, stroke, diabetic eye disease, neuropathy, and in some cases, amputations of limbs.

Type 1 Diabetes Patient Success Story

"Dr. [Samir] Malkani and I are treating a young woman who was recently diagnosed with type 1 diabetes. She was extremely overwhelmed at first. With the help of our diabetes educators, she started wearing a Dexcom continuous glucose monitor (CGM). She quickly learned how to manage her blood sugar levels effectively with the help of insulin. By her third visit with me, her A1c was in the fives, and her CGM is now almost a straight line. Now she's much more comfortable managing her diabetes."

Type 2 Diabetes Patient Success Story

"I'm part of the care team of a man who had an A1c in the double digits. He met with a diabetes educator several times, takes insulin and medication to control his blood sugars, and monitors them with a CGM. Requiring more frequent support, he was referred to our coaching care program. Our care team helped him lower his A1c below 7%. He then underwent a bariatric weight loss procedure, which helps to promote early feelings of fullness and reduce food intake. He lost 60 pounds, his A1c decreased to 5.2% and he no longer takes any diabetes medication! He is a great example of utilizing multiple Diabetes Center of Excellence specialists and resources, making lifestyle modifications, and working together with the care team to take control of diabetes."

About Susan

She enjoys hiking and walking in local parks and on rail trails with her two dogs, a Shetland Sheepdog and a Shih Tzu Sheltie mix. Susan also adopted a kitten.

Her hobbies include caring for houseplants, and she loves being an aunt to her sister’s children and spending time with them.