Responding to Concerns of Discrimination, Bias, and Mistreatment

UMass Chan is committed to fostering a safe, respectful, and equitable learning and working environment. Although we strive for a positive climate, concerns may arise that require review under the Appropriate Treatment of Learners (ATL) policy, Discrimination policy, or Title IX. Reports related to perceived bias in the curriculum (formerly submitted through DRIVE) should now be submitted under ATL unless they clearly fall within Discrimination or Title IX.

All concerns submitted through our secure online system (Maxient) are handled confidentially and reviewed according to the steps below.

What to Expect After You Submit a Report

1. You submit a confidential report.

Your report is securely received. You may include your name or choose to remain anonymous.
Anonymous reports are welcome, though they may limit our ability to contact you or investigate.

2. We review your report withing 2 business days.

Your report is reviewed by the administrator(s) responsible for responding to the type of concern you reported. We assess whether anyone needs immediate support or protection and determine what follow-up is possible.

3a. If you shared your name..

Providing your name allows us to better understand what happened, answer your questions, and take action when appropriate. We'll talk with you about your concerns, explain the options available, and discuss any next steps together.;

If involving others may help address the situation, we'll discuss that with you first. If there's an immediate safety concern or we're legally required to act, we'll explain that process and move as quickly as needed.

3b. If you choose to remain anonymous

We'll carefully review the information you shared.

• If we have enough information to act responsibly, we will move forward.
• If we don't have enough information to move forward, we'll document the concern so it can help identify patterns or inform future responses.

Anonymous reports can make it difficult for us to gather additional information or intervene, which may limit what we're able to do.

If you're comfortable including your name, it often gives us more options to understand what happened, answer your questions, and respond to your concerns.

Our Goal: To support you

Submitting a report does not automatically begin a formal investigation. Our first priority is understanding the situation, discussing your options when possible, and helping create a safe learning and working environment.